DIY Homefit
GB 01276 500102

Returns and Exchanges

This page is just a quick reference to our return and exchanges policy as embodied in our Terms and Conditions. It is not intended to change, replace or be incorporated into the Terms and Conditions. In all cases the Terms and Conditions take precedence.

Made to order goods

Most of our products are made or modified to order for you, against the order that you have created or agreed with us. We regret that we are unable to exchange or refund these goods if there is no fault with them. Please be aware that there is no legal right to a refund in these cases. Please check your specification and dimensions very carefully before finally placing the order.

Returning unwanted goods

Those products that are not made or modified to order can be returned up to 14 days after you have received them. They must be returned unused and undamaged, in the original packaging materials or an equivalent, together with any paperwork that was included with them. If you do this you will be entitled to a full refund of the cost of the goods although you do have to pay the cost of returning them to us.

Faulty goods

Our products are warranted for a period of 6 years from the date of delivery. So if you find a fault or manufacturing defect within that time period we will replace or repair the defective goods, at our discretion, free of charge. Where an item is no longer available we will offer a substitute. If we send replacement goods we ask you to dispose of the replaced goods in a environmentally responsible manner.

Returning goods to us

If you need to return goods, for whatever reason, please contact us before returning them so we can agree with you the most practical way of ensuring your requirements are satisfied. If we ask you to return any goods please return them in the same condition in which they were delivered to you, if possible using the original packing materials. Once we have received the returned goods we will inspect the goods and refund accordingly.