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When things go right, (which is about 99% of the time) these are some of the things our customers say about us.....
Dear DIY Homefit,
My husband and I just wanted to pass on our feedback and let you know that we are absolutely delighted with our new kitchen doors and drawer fronts which arrived this week. We have had the Rimini doors and drawers in high gloss red with stainless steel flat D handles fitted as part of our kitchen refurbishment plan and it looks fantastic and as good as a brand new kitchen at a much lower cost.
The ease of ordering, speed of delivery and customer service has been excellent and a breath of fresh air after the nightmare we had a couple of years ago when ordering our worktops from Ikea.
We shall definitely be recommending you. Regards, M-L.L. -London NW6
Dear Steve,
Many thanks to you and Wendy for your exceptional help when placing our orders. We are delighted with our bedroom cupboards and also the kitchen units which are not yet installed.
Despite the orders being composed of a few hundred parts, we have received everything in superb
order. The deliveries have all been on time and we found the drivers very accommodating and cheerful.
With best regards R.D. -Bexhill
Dear All,
I would like to record my thanks to everyone for the quality of your products and your service.
Please pass on my special thanks to the delivery driver who was exceptional.
Many thanks. M.G. -Epsom
Dear DIY Homefit
I have just finished fitting the door fronts and worktop I ordered from you a short while ago. I would just like to say how pleased I have been with the whole service you have provided - from the excellent website to the prompt delivery of quality products, oh and not forgetting the very helpful staff whom I spoke to on the phone. I will certainly recommend you.
Best wishes, R.H. -Kegworth
Dear Steve,
A short to note to thank you and your company for an excellent product and excellent service It couldnt be faulted from start to finish. We wouldnt hesitate to recommend the products and sing your praises.
Well done to everbody concerned.
Kind regards S. & P.C. -Sheffield
Wendy/Steve
Received, PM today, all safe & sound. I must say I am very pleased with the product & the service was first class. A little concerned about the hinge holes lining up with the holes on the Ikea carcass but they were fine. Once again many thanks.
Regards S.C. -Cardiff
Hi Steve
I received the final part of my order today.
I would like to thank you for the quality of the product and more particularly the quality of service. I use the Internet a lot to purchase a variety of items, but have to say that the service I received from DIY Homefit was a class apart. I was informed up front as to the expected delivery dates which were all met or surpassed. To be rung up to discuss the finer details of my order was most impressive and showed a deep concern for customer satisfaction that is an example to all.
Thank you again, I will not hesitate to use your Company again or to recommend you to anyone else
Best regards M.L. -Yorkshire
Dear Steve
Thank you for being such an honest company. The service you have provided was quick and on time which was lovely. I have not fitted the bits yet but I am sure I will be pleased. Thanks once again and keep up the lovely service...There are not many companies that I have had cause to send a thank you to recently but YOURS is!!!
Ta T.T.-Colchester, Essex
Hi Steve
I would like to thank you for the excellent service provided to us, the furniture is perfect and all sizes exact as you can see from the attached photos. I am very happy with the result of quality and finish. As you know we had a little chip on the door which i believe was the door manufacturers fault and not your own, but it was replaced very quickly with no fuss. You have a very good business and i wish you all the best in the future. Thanks again for the great customer service.
Regards S.H.-Kilmarnock
Morning Steve
Our lovely DIY Homefit complete kitchen
Thank you DIY Homefit - what a fantastic service from a caring and professional company
J.H. - Woking, Surrey
Hi Steve
The unit arrived last Thursday and the quality and service is perfect.
D.G. - London
Hi Steve
Just home and everything looks good! Thanks again for all your help.
G.G. - Gt Yarmouth, Norfolk
Dear Steve
Many thanks for your help when I recently ordered a small number of Bedroom Door and Drawer fronts. As you can see from the attached photo, I have successfully installed modern custom built fitted cupboards in our bedroom thanks to DIY homefit
Best regards
M.B. - Surbiton, Surrey
Steve
That is good news, many thanks for making the effort. I didn't mention it before but the doors were superb and the fitter who does this for a living agreed that they were as good as any he had installed. I would definately recommend your product and use you again.
Regards
P.S. - Northallerton, Derbyshire
Steve
My order was received this morning on time and complete. I would like to thank all at DIY Homefit and BA Components for an efficient and friendly service.
Many thanks
M.B. - Kingston, Surrey
Hi Steve
Just to let you know we're very pleased with the doors etc.
Thanks for all you have done.
Kind regards
G.S. - Carms, Wales
Hi Steve
I received the door today and I am really pleased with it. The colour is a very good match to the rest of the wardrobes and the holes are exactly positioned, so it fitted perfectly.
Many thanks for an excellent service which will be highly recommended to friends.
Best regards
M.K. - Berkhampstead, Herts
Hi Steve
We are both really pleased and delighted with how the kitchen has turned out, the doors appear to be high quality and robust in build - the colour is also exactly as described/shown on the website. The soft-closing action also works fantastically well. We were suprised at the high quality of the carcasses which are really solid and a perfect match to the doors - we think the quality/construction is superior to those we saw in Wickes and Homebase. The action of the drawers is very smooth with no sticking.
The granite worktop really sets it off nicely and the samples shown on your website are excellent.
To top it off both the units and the granite were installed/fitted to an excellent standard by obviously skilled installers.
We've already recommended your business to our friends and would have no qualms about using our kitchen as an example of what you provide (pictures or visits).
Best wishes
R. & V. P. - Reading, Berkshire
Dear Sir
I would just like to take the time to thank you for your time and trouble. Your customer services are second to none.
Regards
John and Jane L. - Paignton, Devon
It's easy to get a great reputation when things go without a hitch. What really matters is how we perform when things didn't go quite to plan...
Transit damaged drawer runner plus hinge jig and closers missing.......
Steve and Mike
Screws, hinge jig and closers arrived yesterday, runner arrived this morning. Thanks for the speedy resolution!
Anyway, I'm not really held up, and am very happy with the quality of the builds in all other respects, so no harm done; I just had more of an 'oh' than a 'wow' when they first arrived as you suggested.
The quality of the product looks very good to me; everyone makes mistakes and in putting yours right immediately, your reputation is safe with me! I will recommend you to others as a result of your product and after sales support.
Cheers!
M.R. - Cambridge
Transit damaged doors ....
Hi Steve
Thanks so much - the replacement doors are great and we are really grateful for your swift response in dispatching the replacements.
Thanks
C.I. - Uxbridge, Middlesex
.... and this one was after we resolved two problems for a customer....
Dear Mr Campbell
I would like to thank you and your brother for the first class service provided by DIY Homefit Ltd. in fulfilling the above order.
In these days it is very rare to receive such good customer service and I shall be recommending your Company to friends and associates.
Please keep up the good work and all the success for the future.
Best regards
R.R. - Romford, Essex
All communications listed above are available either as e-mails or letters at our office for inspection.
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